Delivery & Orders
How fast is the delivery?
We pride ourselves on lightning-fast service! Most digital gift card orders (like PlayStation, Steam, or iTunes) are delivered by email within 5 to 15 minutes of payment confirmation. For top-up services that require account login or Player ID processing, the delivery time is usually between 15 minutes to a few hours during our standard operating hours.
How will I receive my order?
For digital gift cards, your unique redemption code will be sent directly to the email address you provided during checkout. You can also view your completed orders and codes by logging into your ZipperSells account. For direct top-ups (like PUBG UC or Fortnite V-Bucks), the currency will be added directly to your game account.
Payments & Pricing
What payment methods do you accept in Pakistan?
We want to make gaming accessible for everyone! We accept a wide range of local Pakistani payment methods so you don't need an international credit card. You can pay securely using EasyPaisa, JazzCash, SadaPay, NayaPay, and Direct Bank Transfer. The full list of available payment options will be shown to you during checkout.
What is the ZipperSells wallet?
Your wallet is a prepaid PKR balance linked to your ZipperSells account. Add funds from your Wallet page using any of the available top-up methods, then pay for orders straight from your balance. Card top-ups are credited automatically; other methods are credited as soon as we've verified your payment, and we'll email you when the money arrives. Depending on the store's checkout settings, orders may need to be paid from your wallet — if your balance is short, you'll be prompted to top up the difference. Every top-up, purchase, and refund is listed in your wallet history.
Are there any hidden taxes or fees?
No! The price you see in PKR on the product page is the final price you pay. There are no hidden international transaction fees or sudden tax additions at checkout.
Safety & Account Security
Is it safe to share my account login details for direct top-ups?
Absolutely. For specific top-up products that require direct account access (like Xbox top-ups or specific subscriptions), we only use your login details to complete the purchase on your behalf. Once the top-up is completed, we immediately log out and do not store your password. Tip: We always recommend temporarily changing your password before giving it to us, and changing it back once your order is complete!
Are your gift cards and top-ups legal?
Yes, 100%. ZipperSells only provides authentic, officially sourced digital codes and top-ups. We do not use carding, stolen credit cards, or illegal refund methods. This means there is zero risk of your gaming accounts getting banned or suspended.
↩️ Refunds & Support
Can I get a refund if I bought the wrong region gift card?
Because digital gift card codes are revealed instantly upon delivery, they are strictly non-refundable once the email has been sent. Gift cards are strictly region-locked (e.g., a US PlayStation card will ONLY work on a US account). Please always double-check your account's region before placing an order.
I paid with my wallet. How do I get a refund?
If an order you paid for from your wallet is cancelled, refunded, or fails, the full amount goes back into your wallet balance (not to a card or bank account), and we'll email you when it's done. You can see it in your wallet history and use it on your next order. The usual refund rules still apply — paying with your wallet doesn't change whether an order is eligible for a refund.
Can I get my unused wallet balance refunded?
Yes. If you have unused balance in your wallet, contact us with your top-up reference and we'll refund it to the original payment method you used to add the funds. If you topped up by mistake, were charged but not credited, or were charged twice, let us know and we'll review your case. The balance of a blocked account is withheld until any chargeback or dispute has been resolved.
My code isn't working, what should I do?
Don't worry, we are here to help! If you are facing issues redeeming a code or haven't received your top-up, please contact our 24/7 support team immediately via our WhatsApp (+92 333-0036330) or through our Contact Us page. We will verify the issue and help you sort it out right away!