This Refund and Returns Policy explains when and how refunds are available for purchases made on ZipperSells. Because we sell digital products only â gift cards, game cards, top-ups, and subscription codes â this policy works differently from a typical physical-goods return policy. Please read it carefully before purchasing.
Overview
All products sold by ZipperSells are delivered electronically as digital codes sent to the email address you provide at checkout. Because a digital code can be used immediately once delivered, we are unable to offer returns or exchanges in the way a physical product store would. As a general rule, all sales are final once a code has been delivered, except in the specific situations described below.
When a Refund Is Available
We will offer a refund or a replacement code if, after investigation, we confirm that:
- You received a code that is invalid, already redeemed, or does not work due to an error on our part
- You did not receive your code at all due to a technical issue with our system (and not due to an incorrect email address entered at checkout)
- You were charged more than once for the same order
- An order was cancelled by us before the code was delivered (for example, due to a pricing error or stock issue)
To request a refund under any of the above, please contact us within 48 hours of delivery with your order number and a description of the issue, including a screenshot if possible.
When a Refund Is Not Available
We are not able to offer a refund in the following situations:
- The code has already been redeemed or used
- You purchased the wrong product, denomination, platform, or region by mistake
- Your account, on the platform the code is meant for, does not meet the region or eligibility requirements set by that platform
- You changed your mind after the code was delivered (buyer’s remorse)
- You entered an incorrect email address at checkout and the code was sent to the wrong inbox
- The request is made more than 48 hours after delivery
We strongly recommend double-checking the product, denomination, platform, and region before completing your purchase, as these details cannot be changed once a code has been issued.
Order Cancellations
Because delivery is usually instant, orders generally cannot be cancelled once payment has been confirmed. If you contact us immediately after placing an order and your code has not yet been generated or sent, we will try our best to cancel it and issue a full refund, but we cannot guarantee this is always possible.
How Refunds Are Processed
Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account after we process it. If you do not see your refund after a reasonable amount of time, please check with your bank or payment provider before contacting us again, as processing times are outside of our control.
Need Help?
If you have an issue with an order, please contact us as soon as possible via our Contact Us page, by email, or via WhatsApp support, along with your order number and details of the issue. We’re happy to help resolve genuine problems quickly.